Refund Policy

Because the resources are downloaded immediately, a few simple rules are needed. This policy is currently being finalised with the owner.

Document in preparation. The final version is reviewed with the owner before launch.

1. Digital goods

Once a payment clears, the file is available immediately. [Draft – to confirm: refunds are considered where the file is faulty, will not open, or where the same product was bought twice by mistake.]

2. Faulty or damaged files

If a file will not open or contains the wrong material, we fix or replace it at no cost. Just send us the order number.

3. How to request a refund

Email us the order number and a short description of the problem. We look into it and usually reply within one working day. [Draft – to confirm: the window within which a refund can be requested.]

4. What is not covered

[Draft – to confirm: purchases where the file has already been downloaded, printed or altered, and free sample material.]

Have a question about this policy?